Story behind the app
We had agents servicing what seemed like a never-ending wave of repetitive tasks. Password resets, software updates, and many other similar tickets piled up in a queue. Availability became a driving factor in how long it took to resolve an issue. There had to be a better way. Why not automate where possible? With the help of cloud computing and advancements in Artificial Intelligence, it is now possible to provide excellent service instantly! What we ended up with was an internal solution that was providing excellent service at a fraction of the cost in a fraction of the time. Clients started seeing immediate resolution to issues and the impact on our bottom line was noticeable.
That's when Otto was born. Otto is an AI Support bot solution that can be customized to reduce costs, eliminate queues, and improve service levels at any company. Otto allows companies to provide world-class support 24/7/365. Otto doesn't sleep or take breaks and most importantly, Otto performs all tasks securely and with absolute compliance to set standards. We have thoroughly enjoyed adding Otto to our team, and we hope that you too will quickly come to love this innovative and helpful AI Support Bot.